This Privacy Policy explains how Storbolt (“we”, “our”, “Storbolt”) collects, uses, discloses, and protects personal information when you visit the Storbolt website (the “Site”), use our services, or interact with our products (including the Storbolt Admin interface, Storbolt Business, and Storbolt Edibles app). It applies to data collected via the Site, the Storbolt Admin application, and associated backend services unless a separate agreement or policy applies.
The Storbolt Edibles mobile app is available on Google Play: Get it on Google Play.
If you need a version of this policy in another language, or you want more detail about a specific data flow, please contact us at privacy@storbolt.com.
Information we collect
We collect different types of information depending on how you interact with us:
- Information you provide directly: When you create an account, contact support, sign up for a newsletter, or place an order, we may collect your name, email address, postal address, phone number, company name, and billing/shipping data.
- Payment and billing information: When you make purchases, we may collect billing details necessary to process payments. Actual payment card data is processed by our third-party payment processors; Storbolt only stores minimal information to record transactions.
- Technical and usage data: When you visit our website or use our apps, we automatically collect information about your device, browser, and how you use our services. This may include your IP address, pages you viewed, and timestamps. We use this for analytics and to improve our services.
How we use your information
We use the information we collect to:
- Provide, maintain, and improve our services and the Site.
- Authenticate and manage access to the Storbolt Admin application.
- Process orders, manage billing, and communicate about purchases and support requests.
- Monitor and analyze usage, perform diagnostics, and prevent fraud, abuse, or security incidents.
- Comply with legal obligations and respond to lawful requests from authorities.
- Send transactional communications (like order confirmations and security alerts) and, with your consent, marketing messages.
Legal bases for processing (where applicable)
If you are in the European Economic Area or UK, our legal bases for processing personal data include:
- Performance of a contract (e.g., to provide the services you requested).
- Compliance with legal obligations.
- Legitimate interests (e.g., fraud prevention, site security, analytics), balanced against your rights.
- Consent where required (for example, for marketing communications).
Third-party services and disclosures
We may share personal data with third-party service providers who help us operate, such as:
- Hosting and infrastructure providers.
- Payment processors to securely handle transactions.
- Analytics and logging providers.
- Legal, accounting, and professional advisors.
We require these providers to protect your data and use it only as we instruct. Our site also uses third-party services like Google Fonts and Remix Icons, which may collect your IP address when you visit.
Data retention
We retain personal data only as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.
- Account records: We keep your account information while your account is active and for a period afterward to resolve disputes or prevent fraud.
- Transaction and order records: We retain these records for 7 years to comply with tax and accounting requirements.
- Analytics and access logs: We retain logs with identifiable information like IP addresses for a short period (e.g., up to 90 days), and store aggregated, anonymous data for longer to analyze trends.
International transfers
Storbolt operates globally, and your personal data may be transferred to and processed in countries other than your own. We use appropriate legal safeguards, such as standard contractual clauses, to protect your data when it is transferred internationally.
Security
We implement administrative, technical, and physical safeguards to protect your personal information. However, no system is 100% secure. If a security breach occurs, we will notify affected individuals as required by law.
Your rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate data.
- Request deletion of your data.
- Object to certain types of processing.
- Receive a copy of your data in a machine-readable format.
To exercise your rights, please contact us at privacy@storbolt.com. We may need to verify your identity before responding.
Children’s privacy
Our services are available to users of all ages. If you are under the age of 16, you may use our services only with the involvement of a parent or guardian. We do not knowingly collect personal information from children without parental consent. If you believe we have collected such information without consent, please contact us so we can take appropriate action.
Changes to this policy
We may update this policy from time to time. We will post the revised policy on our website with a new “Last updated” date. For significant changes, we will provide additional notice.
How to contact us
If you have questions about this policy or our data practices, please contact us at: